Think about how you greet the client. How do you greet them in person? This might be an unusual experience for them. Appreciate and reassure them that this is a strange time for them and this is a time for them to have some time for themselves.
The trainer represents a sense of normality during a strange time. Try to mimic your in-person style - by having the same structure, focus and tone of your normal workouts, you will provide a sense of normality for your attendees, who will most likely be dealing with a lot of upheaval and change already! People are starting to find their feet at this time. Try to be a sense of comfort.
It’s a privilege to be invited into people’s homes. You might see kids joining in, spouses taking part. This is a chance for you to inspire the whole family in fitness. Encourage attendees to share physical activity and movement with their family members - we’re all in this together.
People come to you for a reason. There are lots of other choices out there - on-demand classes, running, people can even buy their own weights - however, there is a reason people still look for the live, personal experience. You want them to have a great time. Welcome them at the start of the session.
Just be honest with people - they will understand that you’re used to leading classes in a physical space, but we’re all new to this and adapting takes time. The important thing is that you’re trying. People will appreciate just being a part of something.